Priority Ticketing Questions
Puzzled?
If there’s something puzzling you about O2 priority tickets, you just might find the answer below…
How do O2 priority tickets work?
O2 priority tickets are for our O2 customers and they go on sale up to 48 hours before general release. Our priority ticket allocation will never make up more than 15% of the total number of tickets available for any event at The O2.
Once you register for priority ticket updates, we text or email you when priority tickets for gigs you like go on sale. The text or email will give details of how you can receive a password. For example: “Text JUSTIN to 51020 to get a password for Justin Timberlake tickets”.
We text you back with your password and also details of when the priority ticket sale will begin on o2blueroom.ie. Then once the priority ticket sale has begun, you are brought straight to the Ticketmaster website where you can enter in your password and buy tickets. To be fair, priority tickets are first come, first served. Priority ticket seats are dotted around the arena, so it’s best to check on Ticketmaster’s map, where you will be sitting.
The priority tickets are all sold out. Does that mean that the gig is sold out?
No. Priority tickets will never make up more than 15% of the total tickets available for an event at The O2. So the general release sale will always have at least 85% of the total tickets available. And if our total allocation doesn’t sell out, the remainder is released back into general release.
So if our priority ticket sale is sold-out, make sure to check Ticketmaster.ie for details on the general release sale.
How do I register for O2 priority tickets?
Registering is easy. Simply visit o2blueroom.ie and register your details. While registering, make sure to tell us what type of music you like. Once you’re registered, we will email or text you when a gig you like is announced. The text or email will include details of the priority ticket sale and how to get your password.
So for example, if you registered but you didn’t have the “Rock” category selected, then you wouldn’t have received your priority text update for AC/DC.
Also remember, that if you tick all the categories during registration, it means you will get all our priority ticket updates. So it’s best to stick to what you like.
I texted the keyword off, but I am not receiving a password back to my phone?
As priority tickets are for O2 customers, passwords will only be sent back to an O2 phone. If you are an O2 customer and still cannot receive your password, the event may be sold out. In this case, tickets may still be available on general release and you can check this on Ticketmaster.ie
My password doesn’t work?
Make sure you type in your password exactly as it appears. The passwords are case sensitive, so use capital letters and lower-case letters where necessary.
How many characters should my password have?
Our passwords always have 8 digits. Remember that they’re case sensitive, so type them exactly how they appear. Here’s an example of what your password should look like on your phone: BktTY4dA
I never received a priority text update about a gig at The O2?
When you registered with us, you selected some music categories that you liked. So we only send you a text about the music that you love. So for example, if you didn’t tick the “pop” box when you were registering then we wouldn’t send you a text for the Boyzone concert.
How do I unsubscribe from receiving priority ticket texts?
Unsubscribing is easy too. Just text STOP to 51020 and you will be unsubscribed within 7 days.
What happens if you lose or delete password?
So that we can give everyone the best chance of buying a ticket, we can only send you one unique password for each gig at The O2. So if you lose or delete your password, we can’t send you another one. This means that you won’t be able to buy priority tickets for the event. But this doesn’t prevent you from getting passwords for any other gig at The O2.
I’m having trouble buying my priority tickets with Ticketmaster?
Contact the Ticketmaster Helpline on + 353 81 890 3001 during the hours of 8.30am and 6pm, Monday to Friday.
